URGENT REPAIRS
1) ESSENTIAL SERVICES are listed in the Residential Tenancies Regulations 1989 and include repairs to:
- a burst water service,
- gas leaks,
- broken hot water system,
- sewerage leaks or
- dangerous electrical faults.
2) OTHER URGENT REPAIRS are those that are not an essential service, but might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s, e.g.:
- Broken refrigerator or washing machine where these appliances are included in the tenancy.
Should an emergency repair be required outside of our office hours, we recommend contacting the below contractors. It is always important to know if a repair is an emergency or a general repair. Getting this wrong may be costly to the tenant if the repair is conducted afterhours!
QUALIFIED REPAIRERS:
Carpet Cleaner
Jim’s Carpet Cleaner – 0431 587 280
Cleaner/Window Clearner
Cleanteck – 0403 619 223
Westshore – 5118 9030
General Maintenance
James Handyman & Maintenance – 0418 910 945
Property Maintenance Crew – 1300 030 920
Renewed Property Services – 9305 4625
Pest Controller/Fumigator
Half Price Pest – 0405 109 097
Cheap Pest Control – 0422 500 250
Gardener
Jim’s Mowing – 0421 486 194
Tommos Mowing & Maintenance – 0447 885 246
Multi-Gardner – 0417 910 217
Painter
J & K Yates Painting – 0418 499 634
USPEC Painting & Decoration – 0423 885 545
DAMAGE TO PROPERTY/BUILDING
If damage to the property you are renting is caused maliciously by another person please contact your local police station straight away. Please make a note of the report number as your Property Manager may ask for this for insurance purposes.
ELECTRICAL FAULT
If an electrical fault happens during your tenancy and there are live wires or a fire started by a fault please call the fire department IMMEDIATELY. AIR CONDITIONING FAULTS are not classed as an urgent repair. If your air conditioner does start to leak please DO NOT continue to use it as you will be liable for any subsequent damage.
NO POWER/ELECTRICITY
Check power board/metre box and confirm all switches are pointed to the “on” position.
Make sure your electricity bill is paid up to date and disconnection hasn’t taken place.
Contact Western Power on 13 13 51 and check if they are aware of any power outages in the area.
If possible, check with a neighbour and confirm if they are experiencing the same issue.
If your lights are working but your power points etc are NOT then please switch off all power points throughout the entire property and unplug all appliances & white goods etc. Once this is done go to your power board/ metre box and make sure all the switches are ‘on’. Then return inside and plug in your appliances one by one. If the power flicks off again then the last appliance plugged in is your offender. Do NOT continue to use this appliance as it is faulty.
NO HOT WATER
Check power board/metre box and confirm all switches are pointed to the “on” position.
Make sure your electricity or gas bill is paid up to date and disconnection hasn’t taken place and contact supply company check if they aware of any gas outages in the area.
If you have a gas hot water system, please ensure the pilot light is lit at all times. It is a good idea to familiarise yourself with how your system operates early on in the tenancy.
RUNNING TAP/BURST PIPE
If a washer has given way and your taps are beyond a leak please turn your water off at the mains which is generally located somewhere on your front verge/ nature strip. If a pipe has burst please turn the main water supply off immediately.
GAS LEAK
If there is an over powering gas smell at a property please locate the main gas supply in the metre box/power board and turn off supply immediately, then contact your gas company.
STORM DAMAGE
If at any time you experience damage during a storm, please email your property manager and report it to us for actioning repairs. If the damage is severe and life threatening, please contact the State Emergency Service (SES) on 13 25 00.
LOCKED YOURSELF OUT?
In the event you have locked yourself out you must call a locksmith at your own cost. Professionals Granger Clark is only required to supply you with keys during ‘Normal Business Hours’ Monday to Friday 8.30am to 5pm (not including public holidays).